Refund & Cancellation Policy

1. Standard booking cancellations

For bookings shorter than 28 nights, the refund estimate is based on the time remaining before check-in:

• 7 or more days before check-in: 100% of the paid amount is eligible for refund.
• 3 to 6 days before check-in: 50% of the paid amount is eligible for refund.
• Less than 3 days before check-in: no refund is normally eligible.

2. Long-stay bookings

Bookings of 28 nights or more are long-stay reservations. They require one month notice for cancellation. Customers cannot cancel these bookings directly from the dashboard; an administrator must review and process the request. The reserved bed remains unavailable for other bookings until the administrator releases or updates the reservation.

3. Temporary payment holds

During checkout, a selected bed may be held for up to 15 minutes. If payment is not completed within that window, the hold expires and the booking is cancelled automatically without a refund because no payment was captured.

4. Approved refunds

Eligible refunds are queued for review and are returned through the original payment method where possible. Processing times depend on the payment provider and banking network. Gateway fees, service fees, security deposits, or additional charges may be treated separately where permitted by law and the booking details.

5. Admin cancellations and exceptions

Authorized staff may approve exceptions for duplicate bookings, property closure, operational relocation, verified emergencies, or other documented reasons. The final refund amount and reason will be recorded in the booking and audit history.

6. Checkout charges

Charges for damages, lost keycards, laundry, food, late checkout, or other services are not automatically refundable after they have been accepted and recorded at checkout. Disputes should be raised with the Central Desk before departure where possible.

7. Requesting help

Contact hello@genzlivingspace.com or +91 98765 43210 with your booking reference, reason, and supporting information. Requests are reviewed against the booking record and this policy.