Privacy Policy
Effective date: September 6, 2026
1. Information we collect
We collect information needed to manage reservations and provide a safe stay, including your name, email address, phone number, government ID details, booking dates, payment references, support requests, and check-in or check-out records.
2. How we use information
We use this information to process bookings, confirm payments, issue invoices and QR passes, complete identity verification, manage rooms and beds, provide support, prevent fraud, maintain security, and meet applicable hospitality and accounting obligations.
3. Payments
Payment details are processed through our payment provider or recorded by authorized staff for offline payments. We do not intentionally store full card numbers or payment authentication credentials on our application servers.
4. Sharing and service providers
We may share limited information with payment providers, technology providers, property staff, support personnel, and authorities where required by law. We do not sell resident information.
5. Retention and security
We retain booking, invoice, payment, identity, and audit information for as long as reasonably necessary for operations, legal compliance, dispute handling, and accounting. Access is restricted by role, and sensitive requests are logged.
6. Your choices
You may request access to, correction of, or clarification about your personal information by contacting the Central Desk at hello@genzlivingspace.com. Some records may need to be retained where required by law or necessary to resolve a dispute.
7. Updates
We may update this policy when our services, legal obligations, or data practices change. The effective date above will be updated when a new version is published.